Thank you for shopping with Bartey Digital. We take great pride in offering quality products and excellent customer service. If, for any reason, you are not fully satisfied with your purchase, we’re here to help with a clear and fair return and refund process.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The return must be initiated within 14 days of receiving the product.
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The item must be unused, undamaged, and in its original packaging.
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You must provide a proof of purchase (order confirmation or receipt).
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Certain items such as digital products, perishable goods, or items marked as “Final Sale” are non-returnable.
If your product is defective or damaged upon arrival, please contact us immediately at support@barteydigital.site with clear photos and order details.
2. Return Process
To initiate a return:
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Email us at support@barteydigital.site with your order number and reason for return.
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We will review your request and, if approved, provide a return authorization along with return instructions.
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Carefully repackage the item, including all original components and documentation.
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Ship the item back to the address provided. You are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
3. Refunds
Once your returned item is received and inspected:
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We will notify you via email about the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days to your original payment method.
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Shipping fees (if any) are non-refundable unless the return is due to our error (e.g., wrong or defective item).
If your refund is delayed, check with your bank or credit card company first, as processing times may vary.
4. Exchanges
We only replace items if they are defective, damaged, or if the wrong item was shipped. To request an exchange, email support@barteydigital.site within 7 days of delivery.
5. Cancellations
Orders can only be canceled within 24 hours of purchase. After this window, your order may already be in processing or shipping, and a cancellation may no longer be possible.
If you need to cancel your order, please email us as soon as possible.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at support@barteydigital.site. Provide:
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Your order number
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Photos of the item and packaging
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A brief description of the issue
We will work quickly to resolve the issue at no extra cost to you.
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Downloadable or digital products
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Items purchased during clearance or final sale
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Personalized or customized products
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Perishable or hygiene-related goods
8. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, don’t hesitate to reach out:
📧 Email: support@barteydigital.site
🌐 Website: https://barteydigital.site/